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Customer Service
- Shipping & Delivery
- Please be assured that your items will ship out within two days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEX. Sorry but we cannot ship to P.O. Boxes.
If you're trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 413-781-7800 for charges.
SHIPPING AND HANDLING COSTS:
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged 5% sales tax - Privacy & Security
- We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information is always safe. Our Secure Sockets Layer(SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information,including credit card number, name, and address, so that it cannot be read over the internet. - Returns & Replacements
- We offer a 30 Money Back Guarantee on almost every product we offer. Please call customer service at 413-781-7800, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.